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H-E-B Ties for Best in U.S. Customer Satisfaction Index

H-E-B has long been a beacon of excellence in Texas supermarkets
Photo: H-E-B

Beloved Texas-based supermarket chain H-E-B once again cemented its status as a customer favorite, claiming a top spot in this year's American Customer Satisfaction Index (ACSI). H-E-B had a 5% increase from the previous year's rankings and shares the spotlight with industry giants Costco and Publix, each earning a stellar score of 85 points, upending Trader Joe’s multiyear winning streak.

With over 340 locations across Texas, H-E-B has long been a beacon of excellence in retail, consistently delivering on its promise: "Here Everything's Better." This accolade underscores the company's unwavering commitment to quality, innovation and community engagement that have earned it legions of loyal customers and a reputation for excellence.

Notably, H-E-B's expansion efforts continue unabated, with the recent opening of a flagship store in Allen, Texas, on Oct. 4th last year. As reported by Local Profile, exciting developments are on the horizon, with plans to launch three additional stores in Melissa, Prosper and Rockwall, further solidifying H-E-B's presence in the region.

The American Customer Satisfaction Index (ACSI) is a benchmark for measuring customer contentment across various industries nationwide. Its rigorous assessment process evaluates the caliber of goods and services companies provide, offering invaluable insights for businesses, scholars and consumers alike. By gauging customer satisfaction levels, the ACSI serves as a barometer of economic well-being and a predictor of future success for enterprises.

Visit Local Profile’s guide to shopping at H-E-B for more information.